Operational Support Executive (Kickstarter Scheme)

Part Time
  • Post Date: May 4, 2021
  • Apply Before: August 31, 2021
Job Description

About The FoodHouse 

The FoodHouse Online Limited are the North East’s market leaders in providing TakeawaysCafé’s and Restaurants with their own branded mobile apps and websites.  

We provide a platform that allows the takeawayscafé’s and restaurants to free themselves from the high-priced online ordering platforms and at the same time expand their business.  

Salary & Perks 

Salary: National Minimum Wage, pool table, free drinks

Job Summary

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary equipment.
  • Supporting the roll-out of new websites and apps.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Update The FoodHouse website.
  • Promoting The FoodHouse and its clients through communication channels.
  • Support the business as when and required

Essential Skills and Qualifications

  • Prior experience in tech support, desktop support, or a similar role.
  • Experience in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Digital Skills with use of Microsoft and Adobe Software
  • Ability to use own initiative.
  • Flexible approach to work
  • Well presented, polite and well spoken
  • Punctual
  • Trustworthy
  • Hardworking
  • Honest
  • Positive ‘can do’ attitude
  • Friendly

5 x GCSE (or equivalent) A*-C grades and must include English and Maths

If you are a great team player with 1 -2 years of sales experience who wants to become part of fastest growing North East’s SAAS Food Tech Start-up, then submit a copy of your CV with covering letter and we’ll get in touch with you if we feel that you are a suitable candidate for this position. 

Job Type:Part time, this role is part of the Kick Start Government Scheme 


  • A-Level or Equivalent (Preferred)