Operational Support Executive (Kickstarter Scheme)

  • Post Date: January 10, 2022
  • Apply Before: August 28, 2022
Job Description

This vacancy is part of the Kick Start Scheme and you must be in receipt of Universal Credit

  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Replacing or repairing the necessary equipment.
  • Supporting the roll-out of new websites and apps.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Update The FoodHouse website.
  • Promoting The FoodHouse and its clients through communication channels.
  • Support the business as when and required

This list is not exhaustive

Essential Skills and Qualifications

  • Prior experience in tech support, desktop support, or a similar role.
  • Experience in Windows/Linux/Mac OS.
  • Experience with remote desktop applications and help desk software.
  • Attention to detail and good problem-solving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.
  • Digital Skills with use of Microsoft and Adobe Software
  • Ability to use own initiative.
  • Flexible approach to work
  • Well presented, polite and well spoken
  • Punctual
  • Trustworthy
  • Hardworking
  • Honest
  • Positive ‘can do’ attitude
  • Friendly


  • 5 x GCSE (or equivalent) A*-C grades and must include English and Maths
  • If you are a great team player who wants to become part of fastest growing North East’s SAAS Food Tech Start-up, then submit a copy of your CV with covering letter and we’ll get in touch with you if we feel that you are a suitable candidate for this position.

Contract length: 6 months

Part-time hours: 25 per week

Job Types: Part-time, Temporary