Operational Support – Apprentice ICT Level 3

Full Time
  • Post Date: October 4, 2020
  • Apply Before: August 31, 2032
Job Description

The FoodHouse Online Ltd, is a fast-growing online ordering platform, based in the North East of England.

Due to our continued success, we are looking to continue our expansion plans by adding an experienced apprentice to the team.


We are looking for technically skilled candidates with excellent interpersonal skills for the Operational Support Executive position.

Operational Support Executives troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new websites, among other duties.

Moreover, Operational Support Executives need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Job Description 

Employment status Full time, fixed term
Hours 37.5 per week, Monday to Friday, 8.00 a.m. to 4.00 p.m.
Location The FoodHouse, Unit 21b, The Pantry, Baker’s Yard, Christon Road, Newcastle upon Tyne, NE3 1XD


Manager Dan Duff

Operational Support Responsibilities:

  • Identifying hardware and software solutions
  • Troubleshooting technical issues
  • Diagnosing and repairing faults
  • Resolving network issues
  • Installing and configuring hardware and software
  • Speaking to customers to quickly get to the root of their problem
  • Providing timely and accurate customer feedback
  • Talking customers through a series of actions to resolve a problem
  • Following up with clients to ensure the problem is resolved
  • Replacing or repairing the necessary equipment
  • Supporting the roll-out of new websites and apps
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time
  • Testing and evaluating new technologies
  • Update The FoodHouse website
  • Promoting The FoodHouse and its clients through communication channels
  • Support the business as when and required

Desired skills and qualities:

  • Prior experience in tech support, desktop support, or a similar role
  • Experience in Windows/Linux/Mac OS
  • Experience with remote desktop applications and help desk software
  • Attention to detail and good problem-solving skills
  • Excellent interpersonal skills
  • Good written and verbal communication
  • Digital Skills with use of Microsoft and Adobe Software

This is a fantastic opportunity for the right candidate to join a fast-growing business and develop their skills.

Desired qualification requirements: 

3x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.  


A = Application/CV      I = Interview      T = Test


Qualifications and training
Essential How


Desirable How
Maths and English at Level 4 or above GCSE Grade D or above (or equivalent) A
Previous experience
Essential How


Desirable How


Customer service experience A I
Experience of working as part of a team A I
Skills, knowledge and aptitudes
Essential How tested Desirable How tested
Excellent verbal and written communication skills A I Good planning and organisational skills A I
Intermediate IT skills in MS Office applications (Word, Excel, Outlook) A I Knowledge of other software, Photoshop, Canva A I
Ability to build and maintain effective working relationships – both internally and externally A I Ability to work quickly and accurately under pressure A I
Flexible approach to work A I
Proactive and professional manner with a positive ‘can-do’ approach to work A I
Willingness to learn and contribute to any activity that helps The FoodHouse to achieve its overall goals A I


  • Monthly Gym Membership – up to £15
  • Monthly Hair Cut – up to £20
  • Monthly Travel Allowance – up to £35
  • Maximum of 4 Driving Lessons per month – up to 50 hours.
  • Regular incentives such as half days and early finishes, plus you get the day off for your birthday
  • On-going training and development
  • Career development
  • Modern offices in a great location with free offsite parking
  • Refer a friend scheme
  • Free tea, coffee, and subsidised snacks
  • Along with pension plans, plus nights out, and other events


Preferably by email to hr@thefoodhouse.co.uk

Please send the following documents:

  • Your up-to-date CV;
  • A covering letter outlining your suitability for the role with your salary details (if applicable)

Informal discussion

For an informal discussion about the role please contact Cris or Dan on 0191 630 1150 or email hr@thefoodhouse.co.uk