Customer Service Executive (Kickstarter Scheme)

Kickstarter
  • Post Date: May 4, 2021
  • Apply Before: March 31, 2022
Job Description

 Would you like to work with a rapidly expanding North East based web development organisation? Have the opportunity to work with and learn the latest technologies? We are based just outside of Newcastle, within new build offices in Gosforth and we are looking to recruit a Customer Service Executive, who is keen to progress their career and expand their skill set within the B2B sector. 

It is important that you can manage your own work load, use own initiative and have attention to detail and be a fantastic team player. 

Main Responsibilities: 

  • To work with existing clients ensuring they have all relevant software and hardware for their business to be successful 
  • Making outbound calls to customers to discuss any concerns they may have with the business package 
  • No cold sales are involved in the role; the calls are warm calls to customers who already use our service 
  • Working to targets and deadlines 
  • Making outbound calls to existing customers to ensure that information held is correct 
  • To ensure that all customer communication, both verbal and written, is always of the highest standard 
  • Ensuring all written paperwork is sent to customers in a timely and accurate fashion 
  • Recording and logging all correspondence and updating and maintaining a database 
  • To follow up on all correspondence 

This is a temporary position for 6 months through the Kickstart government programme, however there is potential for additional hours and the role being extended for the right person 

If you feel you have the skills and experience for this role, please apply. 

Key Skills 

  • Good listening, written and verbal communication skills 
  • Prior experience of making successful targeted outbound sales calls to existing customers, however training will be given 
  • Excellent working knowledge of Microsoft office, particularly Excel and Outlook 
  • Use of CRM system 
  • Manage customer accounts 
  • Ability to process details to a high standard 
  • Gives support to customers, and team members direct and indirect 
  • Investigates issues and takes learning opportunities 
  • B2B experience is preferred, however training will be provided 

Contract length: 6 months 

Part-time hours: 25 per week 

Job Types: Part-time, Temporary